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System Status

All Systems Operational
Payment GatewayOperational
Settlements APIOperational
Merchant DashboardOperational
Webhook DeliveryOperational

Support Response Times

Critical (P0)

Payment outages, security incidents

< 1 hour

High (P1)

Integration failures, settlement delays

< 4 hours

Medium (P2)

Dashboard issues, configuration queries

< 1 day

Low (P3)

General questions, feature requests

< 2 days

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